Patient Account

谁可以创建一个帐户？

You must be 18 years of age or older to create an account.

How can I create a portal account?

• Go to ‘Create an account’ on our website and enter your first name, last name, email address and password.
• Please provide the same name and email address that you gave at registration at a Banner provider visit or facility.
• You will need to verify your email address to move forward. Once your information is verified you will be able to log into the portal.

How can I access my medical chart?

来自横幅设施：

• 在您的下一次约会或医院访问中开始招生过程。只需让工作人员知道您何时入住即可。我们可以向您发送安全邀请函，以访问您的医疗图表。
• 请注意，如果您是现有的门户网站用户，则需要向他/她提供您在门户帐户上使用的电子邮件。
• 一旦你收到邀请邮箱from Banner Health Foundation, answer your security questions to access your account. After connecting to the portal, click on the ‘View your medical chart’ tile. Your medical chart will open on a separate tab.

From your portal dashboard:

• 如果你是一个新用户:If you have been seen at a Banner Health location in the past, you can self-enroll. Once you are logged into the portal, click on the ‘View your medical chart’ plus button. You will need to enter security questions to access your records. Please provide the same name, email address, phone number, date of birth or SSN that you gave at registration at a Banner provider visit or facility. You cannot enroll your children using self-enrollment.
• If you are an existing user:Once you are logged into the portal, click on the ‘View your medical chart’ tile. Your medical chart will open on a separate tab.

我如何访问亲戚的医疗图表作为代理？

• 转到bannerhealth.com，单击登录名并填写代理请求表：
  • 请求代理访问您孩子的病人门户
  • 请求代理访问成人的患者门户网站
• Ask our staff at a Banner facility for assistance. If you are eligible, we can send you a secure invitation to access your relative medical chart.
• 请注意，如果您是现有的门户网站用户，则需要向他/她提供您在门户帐户上使用的电子邮件。一旦你收到邀请邮箱from Banner Health Foundation, answer your security questions to access your account.
• 连接到门户网站后，单击“查看您的医疗图表”瓷砖。您的医疗图表将在单独的选项卡上打开。

Why can't I see my child's information if they are between the ages of 12 and 17?

法规不允许您查看该年龄段的病历的某些部分。您可以通过以下方式索取未成年人的病历信息的副本

1. Contacting the health information management services (HIMS) department at你的医院。
2. Speaking with the front desk at yourvwin.comac德赢官方首页 。
3. You may complete the医疗信息发布表格and submit along with proof of valid identification via email:
   • For hospital records submit to AZROI@bannerhealth.com
   • For clinic or urgent care records submit to BMGROI@bannerhealth.com

A fee may be assessed for locating and copying your record; you will be notified if any fees will be incurred. To reduce copy charges, you may request recent information or a specific document.

What if I don't get the email to verify my account?

• Please check your spam and junk folders.
• Add reply@enewsletter-target.bannerhealth.com as a trusted email address.
• 如果您仍然找不到电子邮件，则可以通过尝试使用您的凭据登录来请求另一个。一条消息将显示，询问您是否希望将新电子邮件发送给您。如果您需要进一步的帮助，请致电我们的支持线。

Why do you ask for all the information you do when I am creating an account?

我们需要所请求的信息，以便我们可以与您的系统中的记录正确匹配。

Why can't you find my record?

The information you provided may be different than the information you gave at registration, or you may not have been seen at a Banner Facility or by a Banner provider. Please email us or call our support line.

我为什么不能登录？

Please verify that your email address is correct. If you are using the correct email address, you may need to reset your password.

To reset your password, please click on ‘reset my password’ button on the login page. It will redirect you to a new page where you will need to enter your account email address and click ‘Submit’.

After this step, an email should be on its way to your mailbox. Click on the email and enter your new password. You will see a success message once your password has been reset. Try to log in again and see if the issue still occurs.

What should I do if I have not received an email to verify my account?

If you have not received an email, please try logging into your account. You should see a screen that allows you to resend the email. If you do not see this option, the entered information may not match what is in our system. Please try to login again after a few minutes. If the issue persists, please email or call our support line.

What should I do if the link in my email has expired?

如果您的电子邮件中的链接已过期，请尝试登录您的帐户。您应该看到一个允许您重新发送电子邮件的屏幕。您应该看到一条成功的消息，告诉您电子邮件正在途中。如果您没有此选项，请通过电子邮件或致电我们的支持线。

Why can't I update my profile information?

如果您需要更改个人资料，请致电我们的支持线。我们正在努力改进此过程，以便您将来以电子方式进行更改。

如何更改密码？

If you need to change your password, please click on account settings on the top right menu, choose reset password and follow the directions.

What are the password requirements?

为了获得最佳安全性，所有密码必须至少为8个字符，并包括以下内容：

• At least one upper-case letter
• At least one lower-case letter
• At least one number
• At least one special character

如果我的帐户在登录太多尝试后锁定，该怎么办？

如果您的帐户锁定，请等待30分钟，然后重试。如果这样做不起作用，请发送电子邮件或致电我们的支持线。

What is Two Step Verification?

Two step verification is an extra layer of security that requires not only your user name and password, but one other piece of information that only you know. Banner supports three types of verification:

1. 一个自动电话，将为您提供验证代码或PIN号码输入
2. A text message with a verification code or PIN number
3. Use a Time-based One Time Password (TOTP) to obtain a verification code or PIN number.

How do I set my account up to use two step verification?

From account settings in the dashboard Profile, set the toggle to ON. Check the box(es) for the type of verification you would like to use. You may use any or all type()s. If you select more than one you will need to enter both during login.

What is Time-based One Time Password (TOTP)?

Time-based One Time Password (TOTP) is a single use password that is generated by a third-party application you download on to your tablet or smartphone. You may select any third party of your choice, but one example is Google Authenticator, Microsoft Authenticator, FreeOTP, AndOTP and such.

两步验证有什么好处？

两步验证有很多好处，包括增强的安全性，预防欺诈和额外保护，如果有人知道或猜测您的用户ID和密码。它还允许您设置最佳方法，以保护数据，例如电话，短信和TOPT验证。

Is this optional or mandatory?

Currently, two step verification is strongly recommended but not required. This will become mandatory in the coming months as Banner moves to provide you with the most secure way to access your healthcare information.

Please call our support line if you encounter any of the issues below:

• Your security question is incorrect
• The account information you are linking to is not yours
• Some of the information is incorrect
• 您正在收到错误消息或消息说出现问题
• 您需要在个人资料中更新/正确的信息
• Change the email you want to use for communications
• You no longer have access to the email address on file