Q: I did not receive an appointment invitation via text message or email. What now?
答：请致电（480）739-9252致电您的医生办公室或EVISIT支持线，以提高邀请。
When looking for an email, please check your Spam or Junk folder and ensure the email was sent to the correct email address.
Q: What equipment will I need for a video visit?
答：您将需要具有相机和音频的移动设备或计算机/笔记本电脑。您还需要确保您连接到Internet并可以流视频。
Q: Can I have a video visit on any browser or operating system?
A:The following browsers and operating systems are compatible with our telehealth technology.
Q: How do I sign up for a visit?
答：可以通过致电医生办公室来安排初级保健和专科护理约会。紧急护理约会可以是scheduled online.Check out our resourcesto learn how to schedule a visit and join a video visit from your phone or computer.
问；我无法越过“允许摄像机和麦克风”屏幕，也无法收到“尝试加入时发生错误”的消息。
答：确保没有其他应用程序使用麦克风或相机。如果发现这是问题，请与其他应用程序断开连接，然后在尝试重新加入之前单击浏览器中的刷新。以下问题也可能发生：
问；The camera does not work after rejoining the video visit.
A: You will need to turn off the camera in the Express visit window then turn it back on by clicking the camera icon twice (once to turn it off and once again to turn it back on).
Q: I accidentally clicked “don’t allow/cancel” for camera and microphone.
A:You will need to refresh your browser to get the initial prompt to reappear. You can also close the browser and re-click the original invitation link.
Q: My camera is on, but it shows a black screen.
答：尝试单击“设置”按钮，并确保选择正确的相机。您的联系可能很差。有时，病人和医生的浏览器快速刷新会纠正黑屏或连接问题。如果使用连接到对接站的笔记本电脑，请确保笔记本电脑打开。
问：我的麦克风在打开，但没有声音。
A: Try to click on the “Settings” button and ensure the correct microphone is selected. You may also want to check to make sure the volume is turned on and up to a reasonable level on the computer or phone.
You could also have a poor connection. Sometimes a quick refresh of the browser on both ends will correct the sound or connection issue.
问：在访问时，我接到了一个来电的电话，并与访问断开了联系。
A: When this happens, you are not actually disconnected from the visit, but the camera and microphone are turned off because the phone was using it for the phone call. Return to the visit and refresh the browser to allow the microphone and camera to activate again.
If your browser window closed during the incoming call, you can re-click the invitation link to resume the visit.
Q: I mistakenly opened another app while on the visit and was disconnected from the visit.
A:When this happens, you are not actually disconnected from the visit, but the camera and microphone are turned off because the phone detected another app was in use. Return to the visit and refresh the browser to allow the microphone and camera to activate again.
If your browser window closed during this occurrence, you can re-click the link you were sent.
Q: What conditions can I be treated for?
A: We can treat a wide variety of conditions through a video visit. If a visit requires lab work or hands on treatment, it cannot be conducted over video. Many common conditions can be treated virtually including follow up appointments, medication refills, cold and flu symptoms, infections and more such as:
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